【英语之角】 The Changing Workplace
The Changing Style of Managementn
Management, like everything else, is experiencing major changes today. In the past, organizations usually looked like a triangle or pyramid, with a boss or authority figure at the top and rows of lower level officials underneath. The person at the top made the decisions and gave orders to those below. Middle managers in turn passed these on to their subordinates and saw that the directives were carried out.
This system of management worked well for centuries. It built the Great Wall of China, ruled the nations of the world, directed family life and created our major industries. Only in our lifetime has it clearly broken down. Today, it has already changed dramatically and continues to do so. The "top down" approach of the old pyramid system is rapidly being replaced by new forms of managing and leading others.
Telling and Asking
It used to be that a manager could decide things and simply tell others what to do. Today, this doesn't work well in business, any more than it does in political life, education or families. People want to share in decisions, if they are going to give them their full support. This new reality in our world is bringing about a dramatic change in the manager's style of decision-making.
The manager's role today is shifting from one of telling to one of asking. Asking for others' data, ideas, concerns and hopes, as well as their best judgments, is necessary in this Information Age if we want full support for corporate decisions. Today's manager still has the final workd on major decisions, but we are learning the importance of involving others in the process by which these decisions are made.
Gordon Harper; 美国ICA资深建导师